Privacy Policy
tekkabaj

tekkabaj collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically through your use of our services, and from third-party partners where required for identity verification or payment processing. The categories of personal data we collect are set out below.

Registration & Account Data

When you create an account on tekkabaj, we collect your full legal name, date of birth, residential address (including city and postal code within Bangladesh or your country of residence), email address, and mobile phone number. You also select a preferred account currency (BDT or INR) and create login credentials at this stage. This information is required to open and maintain your account.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, tekkabaj may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents (e.g., a recent utility bill or bank statement from a Bangladeshi institution such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank) and evidence of payment method ownership. These documents are used solely for identity verification and fraud prevention purposes.

Financial & Transaction Data

tekkabaj records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, bet settlements, and refunds. For deposits and withdrawals processed via bKash, Nagad, Rocket, or Upay, we receive transaction reference numbers and the registered mobile number associated with your wallet. We do not store full bKash or Nagad PIN numbers. For bank transfers, we record the bank name, branch, and account number to the extent necessary for processing.

Behavioural & Usage Data

We automatically collect technical and behavioural data when you use tekkabaj. This includes your IP address, device type, operating system, browser type, session timestamps, pages visited, games played, bet histories, and betting patterns. This data is used for platform security, responsible gaming monitoring, fraud detection, and service improvement.

Communications Data

When you contact tekkabaj's support team via live chat, email, or any other channel, we retain records of those communications. This allows us to maintain continuity of support and resolve disputes accurately.

tekkabaj processes your personal data only where a lawful basis exists for doing so. The primary bases on which we rely are: performance of a contract (your account agreement with us), compliance with a legal obligation, legitimate interests of the platform, and — in certain limited cases — your explicit consent.

The specific purposes for which tekkabaj uses your personal data are as follows:

tekkabaj will not use your personal data for any purpose materially different from those listed above without first providing you with prior notice and, where required by applicable law, obtaining your consent. Where we rely on consent as a legal basis, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

tekkabaj does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. We may, however, share specific categories of your data with trusted third parties where doing so is strictly necessary for the delivery of our services or compliance with legal obligations. All third-party data processors engaged by tekkabaj are bound by contractual data protection obligations consistent with applicable law.

Payment Processors

To process deposits and withdrawals, tekkabaj shares the minimum necessary transaction data with our payment partners — including bKash, Nagad, Rocket, and Upay — as well as partner banking institutions. These entities process your payment data solely to complete the transaction you have initiated and operate under their own published privacy frameworks.

Identity Verification Providers

Where automated KYC tools are used, identity document data may be processed by a third-party identity verification provider operating under strict data processing agreements. These providers are prohibited from using your data for any purpose other than the verification requested by tekkabaj.

Game Content Providers

Casino games on tekkabaj are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session and gameplay data necessary to deliver and audit game outcomes. They do not receive your full account profile or financial data beyond what is required for game operation.

Legal & Regulatory Authorities

tekkabaj may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. We will notify you of such disclosures where we are legally permitted to do so.

Business Transfers

In the event that tekkabaj undergoes a business reorganisation, merger, or acquisition, your personal data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the same data protection obligations set out in this Privacy Policy, and you will be notified in advance.

tekkabaj uses cookies and similar technologies to ensure the platform functions correctly, to protect your session, and to understand how users interact with our service at an aggregate level. We do not deploy third-party advertising cookies, cross-site tracking pixels, or social media integration scripts on any page of tekkabaj.

Types of Cookies We Use

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent tekkabaj from functioning correctly and may make it impossible to log in or place bets. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

tekkabaj does not use fingerprinting technologies, canvas fingerprinting, or any technique designed to identify or track users without their knowledge beyond the cookie types described above.

tekkabaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention schedules apply:

• Account data and KYC documents — retained for a minimum of five (5) years from the date of account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction, to satisfy financial reporting and audit requirements.
• Bet and gaming history — retained for three (3) years from the date of activity, unless required longer for dispute resolution.
• Customer support communications — retained for two (2) years from the date of the last communication in a support thread.
• Analytical and behavioural data — anonymised and aggregated within ninety (90) days of collection; anonymised data may be retained indefinitely for platform improvement purposes.
• Marketing preference records — retained for as long as your marketing consent remains active, plus one (1) year after withdrawal of consent as evidence of prior consent status.

When the applicable retention period expires, tekkabaj securely deletes or irreversibly anonymises the relevant personal data. Secure deletion procedures are applied to both digital records and any physical documents held in connection with your account.

Where you request early deletion of your personal data (see Your Privacy Rights below), tekkabaj will action the request within thirty (30) days, subject to any overriding legal obligations that require us to retain certain records for the full statutory period.

tekkabaj takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our core security controls include:

• Transport encryption: All data transmitted between your device and tekkabaj's servers is encrypted using TLS 1.2 or higher (256-bit SSL). Our SSL certificate is kept current at all times.
• Storage encryption: Sensitive data fields including identity document scans, payment account references, and account credentials are encrypted at rest using AES-256 encryption.
• Access controls: Access to systems holding personal data is restricted to authorised tekkabaj personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing with salt to protect your login credentials.
• Penetration testing and vulnerability scanning: tekkabaj's platform undergoes regular security assessments, including automated vulnerability scanning and periodic penetration tests conducted by qualified security professionals.
• Incident response: tekkabaj maintains a documented incident response plan. In the event of a personal data breach that poses a risk to your rights, we will notify affected users and relevant authorities within the timeframes required by applicable law.

Despite these measures, no online platform can guarantee absolute security. We strongly recommend that you protect your own account by using a strong, unique password, enabling two-factor authentication (2FA), and never sharing your login credentials with any other person. If you suspect unauthorised access to your tekkabaj account, contact our support team immediately.

As a user of tekkabaj, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, contact our support team at support@tekkabaj. We will respond to all verified requests within thirty (30) days, or within the timeframe required by applicable law where that is shorter.

Right of Access

You have the right to request a copy of the personal data tekkabaj holds about you, together with information about the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared. We will provide this information in a clear, structured format.

Right to Rectification

If any personal data held by tekkabaj is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as email address and phone number can be updated directly through your account settings panel. For name and date of birth corrections, supporting documentation will be required.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Please note that tekkabaj is required by law to retain certain financial and identity records for a minimum of five years regardless of a deletion request; in such cases, we will delete all data that is not subject to a mandatory retention obligation and inform you of what data must be retained and why.

Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service provider.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on tekkabaj's legitimate interests. In such cases, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You may also object to direct marketing at any time, with immediate effect, by contacting our support team or using the unsubscribe link in any marketing email.

Right to Restriction

In certain circumstances — such as where you contest the accuracy of data, or where you have objected to processing and a determination is pending — you may request that tekkabaj restricts the processing of your data to storage only, without further active use, until the matter is resolved.

tekkabaj reserves the right to update or amend this Privacy Policy at any time. When material changes are made — such as changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — we will notify registered users via email and via a prominent notice on the tekkabaj platform at least fourteen (14) days before the changes take effect.

Minor updates, such as clarifications of existing practices, corrections of typographical errors, or additions of new legal references, may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We recommend that you review this Privacy Policy periodically to stay informed of how tekkabaj protects your data.

Your continued use of tekkabaj following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must stop using the platform and contact our support team to request account closure and data deletion in accordance with the procedures described in Section 7.

How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by tekkabaj, please contact our Data & Privacy team. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays (Eid, Victory Day on December 16, Independence Day on March 26, and Pohela Boishakh). All privacy correspondence should reference your registered account email address to enable us to verify your identity and respond efficiently.

Contact email: support@tekkabaj — please note this address is for support enquiries only and must be displayed as plain text. For general help, visit our FAQ page or the About Us section for more information about tekkabaj.