Responsible Gaming
at tekkabaj

At tekkabaj, responsible gaming is not an afterthought — it is a foundational principle woven into every layer of our platform. We believe that gambling should be a source of entertainment, not a cause of financial hardship, emotional distress, or family conflict. Our goal is to make sure that every player in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh can make informed, autonomous decisions about their gambling activity.

tekkabaj operates on the principle that player protection and platform sustainability go hand in hand. We invest in responsible gaming infrastructure not because we are required to, but because we genuinely care about the wellbeing of our community. Our responsible gaming framework covers four core pillars: prevention, detection, intervention, and support.

Prevention means we make it easy to set limits before any problem develops — offering deposit caps, session timers, and reality checks as default options that any player can activate in seconds. Detection means our platform continuously monitors account behaviour for patterns that may indicate problem gambling, such as rapid escalation of bet sizes, attempts to circumvent deposit limits, or extended uninterrupted play sessions. Intervention means our trained support team reaches out proactively when concerning patterns are identified. Support means we provide direct access to professional helplines and guidance on how to seek independent help.

We are committed to protecting vulnerable players. tekkabaj will never market real-money gambling to individuals who have self-excluded, who are under 18 years of age, or who have indicated that gambling has become a problem for them. Marketing preferences can be withdrawn at any time via your account settings or by contacting our support team.

tekkabaj operates an strict 18+ age policy. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or access real-money casino games on tekkabaj. This policy applies to all players regardless of location within Bangladesh or elsewhere.

During the account registration process, all players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of account opening. Following registration, all accounts are subject to Know Your Customer (KYC) identity verification. Players who cannot provide satisfactory proof of age will have their accounts suspended and any funds returned.

Protecting Minors in Your Household

If you share a device or computer with minors, tekkabaj strongly recommends the following precautions to prevent underage access to our platform:

• Never save your tekkabaj login credentials in a shared browser. Always log out after each session.
• Use a strong, unique password for your tekkabaj account that cannot be guessed by family members.
• Enable PIN or biometric lock on your mobile device to prevent unauthorised access.
• Consider installing parental control software on shared devices. Reputable options include Net Nanny, Qustodio, and built-in parental controls available on Android and iOS devices.
• If you suspect a minor has accessed your tekkabaj account, contact our support team immediately so that the account can be secured and the incident investigated.

tekkabaj treats any report of underage gambling with the utmost seriousness. Accounts found to be operated by individuals under 18 years of age will be permanently closed and the matter referred to the appropriate authorities where required.

Problem gambling can develop gradually and is not always easy to recognise — especially in yourself. tekkabaj encourages all players to be aware of the common warning signs associated with gambling that has moved beyond entertainment into harmful territory. If you recognise any of the following signs in yourself or someone close to you, please take them seriously.

The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly, considering your gambling behaviour over the past twelve months. This questionnaire is not a clinical diagnosis — it is a personal reflection tool designed to help you evaluate whether your gambling habits warrant further attention.

tekkabaj provides a comprehensive suite of responsible gaming tools that can be activated immediately from within your account. These tools are available free of charge to all registered players and can be modified or strengthened at any time. All limit reductions and account restrictions take effect immediately upon request — no cooling-off period is applied when making restrictions more stringent. Limit increases, on the other hand, are subject to a minimum 72-hour reflection period before they come into force.

Self-exclusion is the most comprehensive responsible gaming tool available on tekkabaj. It is designed for players who recognise that their gambling has become, or is at serious risk of becoming, problematic, and who need a firm, enforced barrier to prevent further play.

How Self-Exclusion Works

When you request self-exclusion, your tekkabaj account is immediately deactivated. You will be unable to log in, make deposits, place bets, or access the casino. Any active promotional bonuses associated with your account are voided. Your account balance is secured and you may request withdrawal of remaining funds through our support team during the exclusion period.

Self-exclusion also triggers an immediate and permanent suppression of your profile from all tekkabaj marketing lists. You will not receive any promotional emails, SMS notifications, or bonus offers for the duration of your exclusion — and by default, permanently thereafter unless you explicitly request reinstatement.

Available Self-Exclusion Periods

• 6 Months — a medium-term break recommended for players experiencing early signs of problem gambling.
• 1 Year — a longer break for players who have identified a clear pattern of harmful behaviour and need extended time to recover.
• 2 Years — for players with a sustained history of problem gambling who need a significant period away from gambling environments.
• Permanent — a lifetime exclusion with no option to reinstate the account. This option is recommended for players who have decided that gambling is not compatible with their long-term wellbeing.

Requesting Self-Exclusion

To request self-exclusion, contact tekkabaj's support team via live chat or email at support@tekkabaj. State clearly that you wish to self-exclude and specify your preferred duration. Our team will action the exclusion within one hour of receiving your request. You do not need to provide a reason for your decision, and your request will be handled with complete confidentiality.

After Self-Exclusion Ends

For exclusion periods of 6 months, 1 year, or 2 years: when your chosen period expires, your account is not automatically reactivated. You must submit a written reinstatement request to our support team. Before reinstatement, our team will conduct a brief responsible gaming check and provide you with information about the support tools available. A mandatory 7-day reflection period applies between submitting a reinstatement request and account reactivation.

For permanent self-exclusion: there is no reinstatement option. A permanently excluded account cannot be reopened under any circumstances, and tekkabaj will not process a new account registration for a permanently excluded player.

tekkabaj encourages any player who feels that gambling is negatively affecting their life — or the life of someone they care about — to seek independent professional support. Talking to a trained counsellor or support organisation is a sign of strength, not weakness. The following resources offer free, confidential guidance to individuals affected by problem gambling.

If you have concerns about your gambling, or if you simply want to apply any of the responsible gaming tools described on this page, tekkabaj's support team is available 24 hours a day, 7 days a week, 365 days a year — including all Bangladeshi public holidays. There is no need to wait until a problem becomes serious before reaching out. Our team is trained to assist you without judgement and in complete confidence.